Preserving Knowledge, Preventing Disaster | Daniel Cunningham from Leonardo247

Daniel Cunningham was running a property management company in Los Angeles when a boiler in one of his buildings overheated and caught fire. Thankfully, no one was hurt, but the residents lost hot water, rent credits had to be given to over 300 people, and the new boiler could only be installed via helicopter.

The community managers simply didn’t know that vendors needed to be maintaining the equipment. Now they knew—but for how long? Managing a building is more than just maintaining heating and plumbing, it’s about maintaining institutional knowledge.

Buildings are made up of exceedingly complex systems and components that require an in-depth understanding that is easily lost from one manager to the next. And it’s not just the inner workings of a building that need to be understood—it’s marketing, real estate law, finance, and more.

Daniel’s first thought was to author a book on the subject. His better thought was to start a new company, Leonardo247.

In this edition of UpTech Report, Daniel tells the story of Leonardo247’s inspiration, and how it’s helping companies avoid the next disaster.

More information:

Daniel Cunningham is a technologist, author, and recognized thought-leader in the field of institutional real estate management. A Civil Engineer by education, Cunningham has used his passion for process and innovation to bring new ideas to real estate development and management ever since he co-founded LivingHomes (now Plant Prefab), the first environmentally-focused modular homebuilder in the country which, in 2006, built the first LEED Platinum home in the world.

Later, building on his experience as Director of Asset Management for AIMCO and then as the Founder of Landmark Property Management Group in 2008, Cunningham introduced the “Nested Action Cycle” approach to property operations through his book 365 Days of Property Management. The principles expressed in this book became the basis of the software company Leonardo247 which launched it’s first beta product in 2014 and has become one of the fastest-growing software companies in the multifamily industry.

As the real estate industry’s first Performance Management software, Leonardo247 automates all of the processes, workflows, policies and procedures that underpin the best practices in real estate management and gives daily guidance to the on-site management teams in areas such as risk management, preventative maintenance, marketing, and training.




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