Senior Care During Covid-19 & Improving Communication with Katherine Wells of Serenity Engage

In this edition of the UpTech Report, we meet with Katherine Wells, the CEO of Serenity Engage, to learn how the elderly care communication process can be streamlined to help combat Covid-19 and solve the staffing shortage in healthcare.

Serenity is a HIPAA-Compliant Messaging Platform for senior care that helps to streamline communications between care staff and families. In the past, communication has involved three to five hours per week of time per patient, and a mix of phone calls, voicemails, emails, and disorganized sticky notes. Between medication schedules, health checkups, visits, and patient decisions, there is so much to keep track of.

All of the time wasted on communication currently is eating into time that elderly care staff could be using in other areas. But thanks to Wells and her team, there’s now a much better way of doing things. In this episode, host Alexander Ferguson is hoping to find out more about senior living facilities, the caregiver staffing shortage, and how Serenity can assist.

Katherine Wells is the CEO and founder of Serenity Engage, a HIPAA-compliant communication platform for senior living, hospice, and home care to streamline communication. Founded in 2020, Serenity Engage brings the family and care team together on a single, secure messaging platform to establish a foundation of trust from day one.

Serenity fosters enhanced communication and collaboration between everyone involved in a senior’s care, keeping everyone on the same page. Senior care facilities, families, and providers use Serenity to strengthen relationships between care teams and families, increase provider productivity, improve patient quality, and offer families greater peace of mind regarding their loved ones.

In addition to her role at Serenity Engage, Katherine is the Chief Inspiration Maverick at Mavericks of Senior Living, a place to bring together like-minded individuals across the senior living ecosystem. As the Chief Inspiration Maverick, she hosts weekly podcasts and collab circles to educate and drive to create change for the way we all age. Prior to her work in senior care, Katherine spent 25+ years as a software marketing executive. She also spent 10+ years as a family caregiver.

Caring for her parents both inspired her to start her company and get more involved in creating a future we all want to live in. Katherine is a frequent speaker and thought leader within the industry, passionate about discussing the topic of aging.



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